Peas in a Pod: How ITIL, Agile, and DevOps Can Work Together to Drive Innovation

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Shifting Left – How High Performing Organizations Focus On Reducing Unplanned Work

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Shift Left: Transform Incident Management with Self-Resolution

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Unlock the Hidden Value of Your IT Investments

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Vendor Management - Shaken Not Stirred

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

A Journey in Successful ITIL Implementation

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

Bridging the ITSM Information Gap

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

Cognitive Service Management - The Next Frontier

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

Do Your KB Metrics Tell a Compelling Story?

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

IT Asset Management: the forgotten starting point

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

Living in the Disruption Economy: Why Our Customers are Screaming for Change and We’re Still Not Listening

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

The Cultural Impact of ITSM Driving Organizational Value

11:30 AM to 12:30 PM on Monday, Oct 1, 2018

Executive Connections Lunch & Program

12:30 PM to 2:00 PM on Monday, Oct 1, 2018

Expo Hall Open

12:30 PM to 2:00 PM on Monday, Oct 1, 2018

Lunch

12:30 PM to 2:00 PM on Monday, Oct 1, 2018

10 Tips to Make Your Service Management Tool Work FOR you

1:00 PM to 2:00 PM on Monday, Oct 1, 2018

The Employee Experience in ITSM - Best Practice and Practical Steps

1:30 PM to 1:50 PM on Monday, Oct 1, 2018

Achieving True Situational Awareness with the Service Knowledge Management System

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Designing & Building a Cybersecurity Program Based on the NIST Cybersecurity Framework

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

DevOps & Agile: One Company’s Journey

2:30 PM to 3:30 PM on Monday, Oct 1, 2018