ITIL or LEAN IT?

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Secrets of a DevOps Leader: Transforming the Transformer

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Selfless Service - A Service Management mindset to improve Customer Experience

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Service Design & Transition, Project Management’s Best Friend

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Service Management For The Digital Age – The VeriSM™ Evolution

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

Turning the Turtle Over: Empowering and preparing your employees for change

2:30 PM to 3:30 PM on Monday, Oct 1, 2018

PM Break

3:30 PM to 3:45 PM on Monday, Oct 1, 2018

The Future is Built on ITIL – get ready for ITIL 4

3:45 PM to 4:45 PM on Monday, Oct 1, 2018

Expo Hall Networking Reception

5:00 PM to 7:00 PM on Monday, Oct 1, 2018

Breakfast

7:00 AM to 8:15 AM on Tuesday, Oct 2, 2018

Executive Connections Breakfast & Program

7:00 AM to 8:15 AM on Tuesday, Oct 2, 2018

Registration

7:00 AM to 6:00 PM on Tuesday, Oct 2, 2018

Breakfast Book Club – What We’ve Learned from What We’ve Read

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

DevOps will fail!….unless.

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

Making Metrics Matter

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

Manual Incident Response Costs Organizations a Fortune & Ruins People’s Lives!

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

Smart Service Desk Turning Leading Technologies into IT Mainstream

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

The Future of Work: IT teams in a brave new world where ITSM meets Agile & Lean

7:30 AM to 8:15 AM on Tuesday, Oct 2, 2018

Bookstore

8:00 AM to 5:00 PM on Tuesday, Oct 2, 2018

Top Lessons Learned While Researching and Writing “The DevOps Handbook”

8:30 AM to 10:00 AM on Tuesday, Oct 2, 2018