Advanced Service Management

Beyond the Integration of ITIL and KCS

10:15 AM–11:15 AM Oct 1, 2018 (US - Central)

Mills 6

Explore the Knowledge Centered Service Management (KCSM) strategy that goes beyond the integration of ITIL and KCS. Knowledge is more than resolutions to incidents and answers to questions. Expand knowledge to enable a service catalog, convert OLAs to actionable guidance, and enable problem detection. Position knowledge as the center of your service management strategy and move from responding to incidents to a strategy that focuses on eliminating them using data driven analytics.