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Description
In this session, we’ll challenge the way you think about IT Service Management (ITSM) and the strategic linkage to IT Financial Management (ITFM) that will provide your organization the key to unlock the promises and expectations associated with your investments in ITSM. This includes less understood concepts in both the ITSM and ITFM frameworks that lead to new capabilities that can elevate your organization from a cost center to a business partner and will change the dialog you have with your customers from “why does IT cost so much” to “we’d like to buy more of that.” We’ll start with some clarification around the nature and strategic importance of the Service Portfolio and what constitutes fully functioning services that will be a game changer for your organization. We’ll also look at how to link your portfolio of services to cost models with a clear value proposition for your customers. We’ll also provide guidance on value paths that lead to better strategic alignment with your customers and business partners.
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