Has your organization embarked on the digital transformational journey? Have your service delivery/support practices hit a wall with capability to support it. Yesterday’s reactive break/fix approach cannot meet growing business demand. Predicable sustained service must evolve to a state of continual improvement and innovation. Continual Service Improvement is a process in its own right, applicable across the 4 service management domains of Process, Service, Function and Lifecycle. Formalising CSI activities and establishing a CSI board with a charter enables us to: Balance keeping the lights on AND transitioning Agile, DevOps or Waterfall designed services Maximize service portfolio business value Accommodate and integrate the growing number of service providers and cloud-based solutions.