Have you planned or just started your ITSM tool selection or implementation in your organization? How have you planned to collect the requirements of the ITSM tool, or, how did you select the ITSM tool? With this presentation, we can help you to identify if there are still areas which you could improve and continue during the ITSM tool selection and implementation process. Three takeaways: Beneficial hints for the journey Identify the common pitfalls during the ITSM tool selection and implementation How to avoid these pitfalls?