Machine learning and analytics paired with automation are transforming IT and enabling experiences and efficiencies like never before. In this session, we will explore how intelligent automation technology can bring immediate and tangible benefits to the service desk and turn it into smart service desk:

  • Machine learning based automation enables meaningful engagements and service desk that employees like to use
  • Analytics helps in understanding employee interactions and process effectiveness - leading to dramatic improvements in IT efficiencies
  • Social collaboration fulfills employees’ desire for more flexibility agents’ need for agility
You will also hear why container technology gives you the freedom from vendor lock-in