itSMF USA FUSION 2018 - Browse Agenda

All Sessions

12:00 PM–6:00 PM

Sep 30, 2018

Registration

Grand Coatroom

2:00 PM–3:00 PM

Sep 30, 2018

AGM Meeting

TBA

3:30 PM–4:30 PM

Sep 30, 2018

Conference Maximizer

Parkview

5:00 PM–7:00 PM

Sep 30, 2018

Expo Hall Welcome Reception

Regency Ballroom

7:00 AM–8:15 AM

Oct 1, 2018

Breakfast

Regency Ballroom Foyer

7:00 AM–8:15 AM

Oct 1, 2018

Executive Connections Breakfast & Program

Gateway West

7:00 AM–6:00 PM

Oct 1, 2018

Registration

Grand Coatroom

7:30 AM–8:15 AM

Oct 1, 2018

Advanced Service Management

CSI is not optional!

Grand H

7:30 AM–8:15 AM

Oct 1, 2018

Capitalizing on your Service Management investment

How do you know if the ITSM tool implementation is a success?

Mills 6

7:30 AM–8:15 AM

Oct 1, 2018

Capitalizing on your Service Management investment

Problem Management Challenges

TBA

7:30 AM–8:15 AM

Oct 1, 2018

DevOps and Agile

State of ITSM and DevOps 2018

Parkview

7:30 AM–8:15 AM

Oct 1, 2018

IT Performance Improvement

Ticket Data Analytics – “Where’s my Process Visibility and Control?”

Grand G

7:30 AM–8:15 AM

Oct 1, 2018

Advanced Service Management

You are Not My Customer!

Grand F

8:00 AM–5:00 PM

Oct 1, 2018

Bookstore

Grand Ballroom Foyer

8:30 AM–10:00 AM

Oct 1, 2018

KeynoteSessions

Opening General Session

Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday

Grand Ballroom

10:00 AM–10:15 AM

Oct 1, 2018

Screen Shot 2018-09-24 at 8.19.44 AM

AM Break

(Please see Description)

10:15 AM–11:15 AM

Oct 1, 2018

Cyber Security and Risk

Avoid framework overload – Leveraging multiple best practices in your governance framework ecosystem.

Grand F

10:15 AM–11:15 AM

Oct 1, 2018

Advanced Service Management

Beyond the Integration of ITIL and KCS

Mills 6

10:15 AM–11:15 AM

Oct 1, 2018

Cyber Security and Risk

Ignorance is Bliss

Mills 1

10:15 AM–11:15 AM

Oct 1, 2018

Organizational Change and How to Keep the Lights On

OCM and the ITSM Professional

Sterling 9

10:15 AM–11:15 AM

Oct 1, 2018

DevOps and Agile

Peas in a Pod: How ITIL, Agile, and DevOps Can Work Together to Drive Innovation

TBA

10:15 AM–11:15 AM

Oct 1, 2018

IT Performance Improvement

Shifting Left – How High Performing Organizations Focus On Reducing Unplanned Work

Grand H

10:15 AM–11:15 AM

Oct 1, 2018

Starting your IT Transformation

Shift Left: Transform Incident Management with Self-Resolution

Parkview

10:15 AM–11:15 AM

Oct 1, 2018

Capitalizing on your Service Management investment

Unlock the Hidden Value of Your IT Investments

Grand G

10:15 AM–11:15 AM

Oct 1, 2018

Emerging and Strategic Technologies

Vendor Management - Shaken Not Stirred

Sterling 3