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2nd Floor - Hyatt Regency 4th Floor - Hyatt Regency 18th Floor - Hyatt Regency
All Sessions

10:15 AM–11:15 AM

Oct 1, 2018

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Starting your IT Transformation

Shift Left: Transform Incident Management with Self-Resolution
Parkview

11:30 AM–12:30 PM

Oct 1, 2018

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Starting your IT Transformation

IT Asset Management: the forgotten starting point
Sterling 6

2:30 PM–3:30 PM

Oct 1, 2018

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Starting your IT Transformation

ITIL or LEAN IT?
Sterling 6

10:15 AM–11:15 AM

Oct 2, 2018

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Starting your IT Transformation

Service Modeling – Value Stream Mapping
TBA

11:30 AM–12:30 PM

Oct 2, 2018

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Starting your IT Transformation

The 80/20 Rule for Service and Support KPI’s: The Metrics of Success!
Grand H

2:45 PM–3:45 PM

Oct 2, 2018

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Starting your IT Transformation

Unlock the Hidden Treasure – Justifying Problem Management
TBA

9:00 AM–10:00 AM

Oct 3, 2018

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Starting your IT Transformation

A Year in the Life: A Case Study in ITSM Maturation
TBA

10:15 AM–11:15 AM

Oct 3, 2018

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Starting your IT Transformation

Effective Change Mangement in Agile Environments
TBA