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Start Date Name Track Updated
2nd Floor - Hyatt Regency 4th Floor - Hyatt Regency 18th Floor - Hyatt Regency
All Sessions

10:15 AM–11:15 AM

Oct 1, 2018

(US - Central)

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Emerging and Strategic Technologies

Vendor Management - Shaken Not Stirred
Sterling 3

11:30 AM–12:30 PM

Oct 1, 2018

(US - Central)

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Emerging and Strategic Technologies

Cognitive Service Management - The Next Frontier
Sterling 3

11:30 AM–12:30 PM

Oct 1, 2018

(US - Central)

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Emerging and Strategic Technologies

Living in the Disruption Economy: Why Our Customers are Screaming for Change and We’re Still Not Listening
Parkview

2:30 PM–3:30 PM

Oct 1, 2018

(US - Central)

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Emerging and Strategic Technologies

Service Management For The Digital Age – The VeriSM™ Evolution
Sterling 3

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

Rise_New_II

Emerging and Strategic Technologies

Smart Service Desk Turning Leading Technologies into IT Mainstream
Sterling 9

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

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Emerging and Strategic Technologies

Cynefin, complexity, and sense-making in the digital world
Sterling 3

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

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Emerging and Strategic Technologies

The Effect of Digital Disruption on IT(SM)
Sterling 3

2:45 PM–3:45 PM

Oct 2, 2018

(US - Central)

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Emerging and Strategic Technologies

ABC of Service Management
Sterling 3

4:00 PM–6:00 PM

Oct 2, 2018

(US - Central)

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Emerging and Strategic Technologies

Applying Disruption Techniques to IT Service Management
Grand F

4:00 PM–6:00 PM

Oct 2, 2018

(US - Central)

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Emerging and Strategic Technologies

Practical Cynefin
Grand Ballroom Foyer

9:00 AM–10:00 AM

Oct 3, 2018

(US - Central)

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Emerging and Strategic Technologies

Stop Doing ITSM and Start Playing Video Games: How The Service Desk Has Become a Platform
Mills 1

9:00 AM–10:00 AM

Oct 3, 2018

(US - Central)

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Emerging and Strategic Technologies

The rise of Artificial Intelligence and what it means for ITSM
Sterling 3

10:15 AM–11:15 AM

Oct 3, 2018

(US - Central)

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Emerging and Strategic Technologies

ITSM and the New World of IT: A Fireside Chat
Grand F

10:15 AM–11:15 AM

Oct 3, 2018

(US - Central)

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Emerging and Strategic Technologies

Myths and Legends of Enterprise Service Management
Sterling 3