itSMF USA FUSION 2018 - Browse Agenda

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Track
Experience Level
Day

IT Performance Improvement

Advanced Service Management

Organizational Change and How to Keep the Lights On

Starting your IT Transformation

Emerging and Strategic Technologies

Capitalizing on your Service Management investment

Cyber Security and Risk

DevOps and Agile

Opening General Session

Closing General Session

General Session

Fundamental

Intermediate

Advanced

All Days

Sep 30, 2018

Oct 1, 2018

Oct 2, 2018

Oct 3, 2018

Start Date Name Track Updated

2nd Floor - Hyatt Regency 4th Floor - Hyatt Regency 18th Floor - Hyatt Regency

All Sessions

10:15 AM–11:15 AM

Oct 1, 2018

(US - Central)

Emerging and Strategic Technologies

Vendor Management - Shaken Not Stirred

Sterling 3

11:30 AM–12:30 PM

Oct 1, 2018

(US - Central)

Emerging and Strategic Technologies

Cognitive Service Management - The Next Frontier

Sterling 3

11:30 AM–12:30 PM

Oct 1, 2018

(US - Central)

Emerging and Strategic Technologies

Living in the Disruption Economy: Why Our Customers are Screaming for Change and We’re Still Not Listening

Parkview

2:30 PM–3:30 PM

Oct 1, 2018

(US - Central)

Emerging and Strategic Technologies

Service Management For The Digital Age – The VeriSM™ Evolution

Sterling 3

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Smart Service Desk Turning Leading Technologies into IT Mainstream

Sterling 9

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Cynefin, complexity, and sense-making in the digital world

Sterling 3

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

The Effect of Digital Disruption on IT(SM)

Sterling 3

2:45 PM–3:45 PM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

ABC of Service Management

Sterling 3

4:00 PM–6:00 PM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Applying Disruption Techniques to IT Service Management

Grand F

4:00 PM–6:00 PM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Practical Cynefin

Grand Ballroom Foyer

9:00 AM–10:00 AM

Oct 3, 2018

(US - Central)

Emerging and Strategic Technologies

Stop Doing ITSM and Start Playing Video Games: How The Service Desk Has Become a Platform

Mills 1

9:00 AM–10:00 AM

Oct 3, 2018

(US - Central)

Emerging and Strategic Technologies

The rise of Artificial Intelligence and what it means for ITSM

Sterling 3

10:15 AM–11:15 AM

Oct 3, 2018

(US - Central)

Emerging and Strategic Technologies

ITSM and the New World of IT: A Fireside Chat

Grand F

10:15 AM–11:15 AM

Oct 3, 2018

(US - Central)

Emerging and Strategic Technologies

Myths and Legends of Enterprise Service Management

Sterling 3

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