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Start Date Name Track Updated
2nd Floor - Hyatt Regency 4th Floor - Hyatt Regency 18th Floor - Hyatt Regency
All Sessions

7:30 AM–8:15 AM

Oct 1, 2018

(US - Central)

Rise_New_II

Capitalizing on your Service Management investment

How do you know if the ITSM tool implementation is a success?
Mills 6

7:30 AM–8:15 AM

Oct 1, 2018

(US - Central)

Rise_New_II

Capitalizing on your Service Management investment

Problem Management Challenges
TBA

10:15 AM–11:15 AM

Oct 1, 2018

(US - Central)

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Capitalizing on your Service Management investment

Unlock the Hidden Value of Your IT Investments
Grand G

11:30 AM–12:30 PM

Oct 1, 2018

(US - Central)

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Capitalizing on your Service Management investment

A Journey in Successful ITIL Implementation
Grand G

2:30 PM–3:30 PM

Oct 1, 2018

(US - Central)

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Capitalizing on your Service Management investment

Achieving True Situational Awareness with the Service Knowledge Management System
Grand G

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

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Capitalizing on your Service Management investment

9-1-1 Emergency... Or Is It?
Grand G

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

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Capitalizing on your Service Management investment

The Bare Necessities; 10 Steps to Service Desk Success
Grand G

2:45 PM–3:45 PM

Oct 2, 2018

(US - Central)

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Capitalizing on your Service Management investment

From Cost Center to Value Center in IT Service Management
Parkview

4:00 PM–6:00 PM

Oct 2, 2018

(US - Central)

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Capitalizing on your Service Management investment

Service Portfolio vs Service Catalog; mind the difference
Grand Ballroom Foyer

9:00 AM–10:00 AM

Oct 3, 2018

(US - Central)

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Capitalizing on your Service Management investment

When Fixing THINGS doesn't fix things.
Grand G

10:15 AM–11:15 AM

Oct 3, 2018

(US - Central)

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Capitalizing on your Service Management investment

The Workforce Awakens: 3 insights that unleash the potential of your workforce
Grand G