itSMF USA FUSION 2018 - Browse Agenda

All Sessions

7:00 AM–8:15 AM

Oct 2, 2018

(US - Central)

Executive Connections Breakfast & Program

Gateway West

7:00 AM–6:00 PM

Oct 2, 2018

(US - Central)

Registration

Grand Coatroom

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

Organizational Change and How to Keep the Lights On

Breakfast Book Club – What We’ve Learned from What We’ve Read

Grand F

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

DevOps and Agile

DevOps will fail!….unless.

Mills 6

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

IT Performance Improvement

Making Metrics Matter

Grand G

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

IT Performance Improvement

Manual Incident Response Costs Organizations a Fortune & Ruins People’s Lives!

Mills 1

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Smart Service Desk Turning Leading Technologies into IT Mainstream

Sterling 9

7:30 AM–8:15 AM

Oct 2, 2018

(US - Central)

DevOps and Agile

The Future of Work: IT teams in a brave new world where ITSM meets Agile & Lean

Grand H

8:00 AM–5:00 PM

Oct 2, 2018

(US - Central)

Bookstore

Grand Ballroom Foyer

8:30 AM–10:00 AM

Oct 2, 2018

(US - Central)

KeynoteSessions

General Session

Top Lessons Learned While Researching and Writing “The DevOps Handbook”

Grand Ballroom Foyer

10:00 AM–10:15 AM

Oct 2, 2018

(US - Central)

Screen Shot 2018-09-24 at 8.19.44 AM

AM Break

(Please see Description)

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Capitalizing on your Service Management investment

9-1-1 Emergency... Or Is It?

Grand G

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Emerging and Strategic Technologies

Cynefin, complexity, and sense-making in the digital world

Sterling 3

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

IT Performance Improvement

Data Science for Knowledge Management

Mills 1

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Advanced Service Management

Delighting Customers

Mills 6

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

IT Performance Improvement

Goal Setting: Path to Team Success

Grand F

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Starting your IT Transformation

Service Modeling – Value Stream Mapping

TBA

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Organizational Change and How to Keep the Lights On

UC San Diego’s Process Palooza: LEANing Toward Success

Sterling 9

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

Cyber Security and Risk

Unlock your doors and throw away your keys

Grand H

10:15 AM–11:15 AM

Oct 2, 2018

(US - Central)

DevOps and Agile

Value Stream Mapping for DevOps and Lean IT

Parkview

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

IT Performance Improvement

4-Point Selection Process

TBA

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

DevOps and Agile

Accelerating ITSM for DevOps: Overcoming Objections

Parkview

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

DevOps and Agile

Realizing more Business Value from DevOps

Grand F

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

Advanced Service Management

Service Management 2.0

Mills 6

11:30 AM–12:30 PM

Oct 2, 2018

(US - Central)

Organizational Change and How to Keep the Lights On

Step Up & Stand Out: Put Your Personal Brand on Display

Sterling 9