Espressive redefines self-help by automating enterprise service management in a way that delivers exceptional employee experiences. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants like Alexa and Google Home into the workplace. Barista provides employees with answers, proactively notifies them of outages or other important events, and continues to interact with them throughout the entire lifecycle of their requests. Barista also guides employees through complex processes with ease, such as new hire on-boarding, password reset, vacation requests, and more. Our customers report employee adoption rates of 50-60% with reduced help desk call volume of 30-50%.