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Registration

12:00 PM to 6:00 PM on Sunday, Sep 30, 2018

Grand Coatroom

AGM Meeting

2:00 PM to 3:00 PM on Sunday, Sep 30, 2018

TBA

Conference Maximizer

3:30 PM to 4:30 PM on Sunday, Sep 30, 2018

Parkview

Expo Hall Welcome Reception

5:00 PM to 7:00 PM on Sunday, Sep 30, 2018

Regency Ballroom

Breakfast

7:00 AM to 8:15 AM on Monday, Oct 1, 2018

Regency Ballroom Foyer

Executive Connections Breakfast & Program

7:00 AM to 8:15 AM on Monday, Oct 1, 2018

Gateway West

Registration

7:00 AM to 6:00 PM on Monday, Oct 1, 2018

Grand Coatroom

CSI is not optional!

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

Grand H

How do you know if the ITSM tool implementation is a success?

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

Mills 6

Problem Management Challenges

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

TBA

State of ITSM and DevOps 2018

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

Parkview

Ticket Data Analytics – “Where’s my Process Visibility and Control?”

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

Grand G

You are Not My Customer!

7:30 AM to 8:15 AM on Monday, Oct 1, 2018

Grand F

Bookstore

8:00 AM to 5:00 PM on Monday, Oct 1, 2018

Grand Ballroom Foyer

Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday

8:30 AM to 10:00 AM on Monday, Oct 1, 2018

Grand Ballroom

AM Break

10:00 AM to 10:15 AM on Monday, Oct 1, 2018

(Please see Description)

Avoid framework overload – Leveraging multiple best practices in your governance framework ecosystem.

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Grand F

Beyond the Integration of ITIL and KCS

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Mills 6

Ignorance is Bliss

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Mills 1

OCM and the ITSM Professional

10:15 AM to 11:15 AM on Monday, Oct 1, 2018

Sterling 9

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