Registration12:00 PM to 6:00 PM on Sunday, Sep 30, 2018 |
AGM Meeting2:00 PM to 3:00 PM on Sunday, Sep 30, 2018 |
Conference Maximizer3:30 PM to 4:30 PM on Sunday, Sep 30, 2018 |
Expo Hall Welcome Reception5:00 PM to 7:00 PM on Sunday, Sep 30, 2018 |
Breakfast7:00 AM to 8:15 AM on Monday, Oct 1, 2018 |
Executive Connections Breakfast & Program7:00 AM to 8:15 AM on Monday, Oct 1, 2018 |
Registration7:00 AM to 6:00 PM on Monday, Oct 1, 2018 |
CSI is not optional!7:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
How do you know if the ITSM tool implementation is a success?7:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
Problem Management Challenges7:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
State of ITSM and DevOps 20187:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
Ticket Data Analytics – “Where’s my Process Visibility and Control?”7:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
You are Not My Customer!7:30 AM to 8:15 AM on Monday, Oct 1, 2018 |
Bookstore8:00 AM to 5:00 PM on Monday, Oct 1, 2018 |
Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday8:30 AM to 10:00 AM on Monday, Oct 1, 2018 |
AM Break10:00 AM to 10:15 AM on Monday, Oct 1, 2018 |
Avoid framework overload – Leveraging multiple best practices in your governance framework ecosystem.10:15 AM to 11:15 AM on Monday, Oct 1, 2018 |
Beyond the Integration of ITIL and KCS10:15 AM to 11:15 AM on Monday, Oct 1, 2018 |
Ignorance is Bliss10:15 AM to 11:15 AM on Monday, Oct 1, 2018 |
OCM and the ITSM Professional10:15 AM to 11:15 AM on Monday, Oct 1, 2018 |